Customizable Self-Care Portal

Hydra comes with a subscriber Self-Care Portal as a separate module.

Even with default settings, a Self-Care Portal allows your customers to solve many tasks on their own, without calling tech support:

• change price plans,
• manage subscription to services,
• pay for services,
• set auto-payment (aka recurring payment) from credit card,
• track account balance,
• download invoices in PDF, and
• order detailed descriptions of payments and provided services.

If a price plan is to be changed, a customer can see details of the services he or she ordered in the Self-Care Portal.

If promised payment is set in Hydra, customers can access it in their self-care portals.

Customization is the key feature of Hydra’s self-care portal. You can shape it in your own corporate style.

Here’s what a self-care portal looks like after a little customization:

Some of our clients have special requests regarding the view of the self-care portal. It could change dramatically as Hydra is implemented. Here’s an example:

Another example: